Our engaging series of webinars is designed to keep you informed about our latest programs, projects, strategies and initiatives. You'll have the opportunity to learn from experts and gain valuable insights into how we're working to ensure a sustainable and reliable water future.

Click on a topic below to register for upcoming webinars or watch any previous webinar on demand.

  • Bushfire preparedness and your water supply

    November 2026
    Join our free Bushfire Preparedness and Your Water Supply webinar on 5 November at 12.30pm and learn how to prepare your household's water supply for the fire season ahead.

    Register here 

  • Permanent Water Saving Rules and water outlooks

    December 2026
    Join our free webinar to learn about Victoria's Permanent Water Saving Rules, simple ways to use water wisely, and the outlook for water supplies across north-east Victoria this summer. The webinar will take place on 3 December at 12.30pm.

    Register here 

Webinar library

  • Customer Report Card 2025-26

    September 2026
    Watch this webinar to discover the key insights from North East Water’s latest Customer Report Card, covering ESC performance and customer outcomes for 2025-26.

    Watch here 

  • Customer Report Card - July to December 2025

    March 2026
    Watch this webinar to discover the key insights from North East Water’s latest Customer Report Card, covering performance and customer outcomes from July to December 2025.

    Watch here 

  • Results of our annual ESC Outcomes Report 2024-25

    October 2025
    Learn about the results of North East Water’s latest annual Customer Outcomes Report from the Essential Services Commission. We present our 2024-25 performance findings against key targets set during our last water price review.

    Watch here 

  • What we’re proposing in our 2026 Price Submission

    July 2025
    This webinar highlights the insights and key themes gathered during our 2026-31 Price Submission engagement process, along with priorities, strategies, and pricing approaches we’re putting forward to meet the future needs of our customers and communities.

    Watch here 

  • Drought Preparedness & Water Conservation

    May 2025
    Learn about North East Water's comprehensive Drought Preparedness Plan, detailing how we respond to water shortages. We also share the latest water outlooks for our region, discuss the potential for water restrictions, and highlight the importance of water conservation.

    Watch here 

  • Results of our 6-monthly ESC Outcomes Report

    February 2025
    Learn more about the results of North East Water’s latest Customer Outcomes Report from the Essential Services Commission. We present our six-monthly (July 2024 – December 2024) performance findings against key targets set during our last water price review.

    Watch here 

  • Wastewater Treatment process

    December 2024
    Discover how we manage over 1200 kilometres of sewer mains that transfer sewage from customers' properties to treatment plants.

    Watch here 

  • Keeping Customer Data Safe

    December 2024
    Discover how North East Water prioritises customer data security in the face of escalating cyber threats and technological risks.

    Watch here 

  • Our Master Planning and Growth

    November 2024
    Watch our informative webinar series on our master planning initiative across each of the seven Local Government Areas we serve.

    Watch here 

  • Our Reconciliation Journey

    November 2024
    Learn about North East Water’s commitment to recognising First Nations communities and acknowledging their cultural values and ongoing connection to Country and Water.

    Watch here 

  • Customer Support Services

    October 2024
    Learn about North East Water’s customer support program and our commitment to assisting all customers who are experiencing any degree of financial vulnerability.

    Watch here 

  • Our Strategy 2040

    October 2024
    Learn about North East Water’s new Strategy 2040. The strategy is a visionary roadmap designed to navigate the challenges of today and tomorrow.

    Watch here 

  • Our Carbon Reduction Initiative

    October 2024
    Learn about North East Water’s carbon reduction initiative to help us achieve 100% electricity generated by renewables by 2025 and net zero emissions by 2035.

    Watch here 

  • Our Price Submission

    September 2024
    Learn about our price submission process which is now underway to set our prices, capital investments and service standards for the next five years.

    Watch here 

  • Wodonga Wastewater Treatment Plant Upgrade

    August 2024

    Learn about the exciting upgrade to the Wodonga wastewater treatment plant. Discover how this important project will improve efficiency, sustainability and support our community's growth.

    Watch here 

  • Water Treatment Process

    August 2024
    Discover how our treatment plants filter and disinfect drinking water, ensuring it’s safe and healthy straight from your tap.

    Watch here