Overview

We provide water and sewerage services to 39 towns across north-east Victoria. Generally, every five years, we determine our fees and charges through a price submission process. This sets the services we’ll provide and the prices customers will pay from 1 July 2026 to 30 June 2031.

The Essential Services Commission (ESC) reviews and approves this plan to ensure our prices are fair and meet community expectations.

Price submission process

Guidance and preparation

The ESC provides us with detailed guidelines outlining the requirements for our price submission. This includes the regulatory framework we must adhere to and the expectations for our proposed prices and services.

Customer engagement

We will actively engage with our customers to understand their needs, preferences and priorities. This feedback will be instrumental in shaping our price submission.

Developing our proposal

Using the guidance from the ESC and the feedback from our customers, we will develop a comprehensive price submission. This will detail our proposed prices, planned investments and the service standards we aim to achieve over the next five years.

Submission to the ESC

Once our proposal is ready, we will submit it to the ESC for review. The ESC will assess our submission to ensure it meets regulatory requirements and provides value for money.

How you can be involved

Throughout the price submission process so far, we’ve offered various ways for you to share your feedback, including focus groups, town kiosks, and an online survey. In the coming months, you’ll have more opportunities to have your say through another online survey, a series of webinars, a bill simulator, and a deliberative forum.