Overview
We provide water and sewerage services to 39 towns across north-east Victoria. Generally, every five years, we determine our fees and charges through a price submission process. This sets the services we’ll provide and the prices customers will pay from 1 July 2026 to 30 June 2031.
The Essential Services Commission (ESC) reviews and approves this plan to ensure our prices are fair and meet community expectations.
Watch this video about our Price Submission 2026
Price submission process
Guidance and preparation
The ESC provides us with detailed guidelines outlining the requirements for our price submission. This includes the regulatory framework we must adhere to and the expectations for our proposed prices and services.
Customer engagement
We will actively engage with our customers to understand their needs, preferences and priorities. This feedback will be instrumental in shaping our price submission.
Developing our proposal
Using the guidance from the ESC and the feedback from our customers, we will develop a comprehensive price submission. This will detail our proposed prices, planned investments and the service standards we aim to achieve over the next five years.
Submission to the ESC
Once our proposal is ready, we will submit it to the ESC for review. The ESC will assess our submission to ensure it meets regulatory requirements and provides value for money.
How you can be involved
Throughout the price submission process so far, we’ve offered various ways for you to share your feedback, including focus groups, town kiosks, and an online survey. In the coming months, you’ll have more opportunities to have your say through another online survey, a series of webinars, a bill simulator, and a deliberative forum.
![Map of North EastaWater's service region with pins showing location of pop-up kiosks](https://hdp-au-prod-app-new-haveyoursay-files.s3.ap-southeast-2.amazonaws.com/6317/2558/7685/0V6A7022A.jpg)
Pop-up kiosks
Tuesday 10 September 2024 11:00 am to 01:00 pm
Wangaratta town pop-up
Coles Supermarket, Wangaratta
Monday 19 August 2024 11:00 am to 01:00 pm
COMPLETED | Benalla town pop-up
Coles 45-49 Carrier Street
Wednesday 21 August 2024 10:00 am to 12:00 pm
COMPLETED | Beechworth town pop-up
Camp St kiosk, outside Bakery.
Wednesday 21 August 2024 02:00 pm to 04:00 pm
COMPLETED | Yackandandah town pop-up
Outside Foodworks
Friday 23 August 2024 10:00 am to 12:00 pm
COMPLETED | Tallangatta town pop-up
Outside library, Towong St