Take our survey
We've launched a survey to learn more about your priorities and gather your views. By completing the survey, you’ll also have a chance to win a $200 credit on your water bill.
Overview
We provide water and sewerage services to 39 towns across north-east Victoria. Generally, every five years, we determine our fees and charges through a price submission process. This sets the services we’ll provide and the prices customers will pay from 1 July 2026.
The Essential Services Commission (ESC) reviews and approves this plan to ensure our prices are fair and meet community expectations.
How you can be involved
Throughout our price submission, we will be engaging customers, community and stakeholders in many ways. In addition to the opportunities below. We have more engagement planned for key stakeholders, including First Nations peoples, industrial customers, local governments, and developers.
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Try our bill simulator
Explore different service levels and see how they could affect your water bill. By completing the simulator, you’ll also have a chance to win a $200 credit on your water bill!
Small to medium business focus group
We invite owners or managers of small to medium businesses to join us for an online focus group Tue 29 Oct at 6pm.
Join our Deliberative Forum
Register your interest in joining our deliberative forum in early 2025.
Price submission process
Guidance and preparation
The ESC provides us with detailed guidelines outlining the requirements for our price submission. This includes the regulatory framework we must adhere to and the expectations for our proposed prices and services.
Customer engagement
We will actively engage with our customers to understand their needs, preferences and priorities. This feedback will be instrumental in shaping our price submission.
Developing our proposal
Using the guidance from the ESC and the feedback from our customers, we will develop a comprehensive price submission. This will detail our proposed prices, planned investments and the service standards we aim to achieve over the next five years.
Submission to the ESC
Once our proposal is ready, we will submit it to the ESC for review. The ESC will assess our submission to ensure it meets regulatory requirements and provides value for money.
Our engagement activities so far
Throughout our price submission process, there have been multiple opportunities for our customers and communities to provide feedback and views on our water and sewer services.We have held 17 pop-up kiosks in the following towns:
- Beechworth
- Benalla
- Bright
- Corryong
- Eskdale
- Goorambat
- Mount Beauty
- Moyhu
- Myrtleford
- Rutherglen
- Tallangatta
- Tungamah
- Walwa
- Wangaratta
- Wodonga
- Yackandandah
- Yarrawonga
We have also held online focus groups with:
- Older customers
- Renters
- Customers experiencing financial difficulty
- Newly arrived customers
- Customers living with a disability
- Younger customers
More than 200 customers have participated in an online survey, sharing their expectations for water and sewer services through eight targeted questions.
We hosted a webinar to explain the price submission process, detailing how we set our charges, plan capital investments, and establish service standards for the next five-year pricing period. This is available to watch here.
We've used this video to explain the price submission process.
We are actively promoting the price submission process and our engagement activities across North East Water's five social media channels and various Facebook community pages throughout the region.
Engagement gallery
Contact Us
Have questions or want to learn more about a project, contact us below:
| Phone | 1300 361 622 |
|---|---|
| info@newater.com.au | |
| Website | www.newater.com.au |
| In writing | North East Water |
