Customer and Community Advisory Group

The Customer and Community Advisory Group (CCAG) provides feedback on common topics including:

• customer issues
• services and prices
• major projects
• customer experience and support
• environment, climate change and sustainability
• policies and strategies

Members are expected to participate in four meetings per year (for two years), providing feedback, sharing ideas for solutions, and advocating for the interests of your community.

A key aim of establishing the CCAG is to represent a diversity of viewpoints. Members are selected with a goal of reflecting our region's diverse community. To best facilitate this representation the following criteria have been developed for the evaluation of applications:

• Active interest as a customer of North East Water and/or established links to community groups
  
• Willingness to contribute constructively to the purpose and objectives of the CCAG
  
• Ability to work collaboratively and cooperatively with others in a community-based committee
  
• Ability to openly and objectively explore concepts and ideas and consider a range of perspectives
  
• Ability to meet in-person and online, a minimum of four times per year
  
• Currently residing in the North East Water service region.

2026 - 2027 Members

Kristylee Ashton	Wodonga		Andrea Mugari	Yarrawonga
Maria Berry	Huon		Christine Nanson	Wangaratta
Nigel Bowen	Benalla		Maya Oya	Corryong
Mary Dale	Wangaratta		Martyn Paterson	Bright
Matthew Dudley	Wodonga		John Schmidt	West Wodonga
Anthony Ferraro	Mount Beauty		Jane Shepherd	Yackandandah
Alwyn Friedersdorff	West Wodonga		Julie Starr	Wodonga
Ash Gill	Wodonga		Josh Thurling	Leneva
Lynette Greene	Mount Beauty		Melissa Wood	Bright
Sufia Khatun	Benalla